Privacy Policy

 At UserStudy, your privacy is important to us. This Privacy Policy describes the personal data that UXR Labs, Inc , and group companies (collectively referred to as "the Company," “we," "our," and "us") processes. This Privacy Policy also explains how we process personal data and for what purposes.

How we collect and use your data
How we collect Personal Data depends on how and why you use our Sites, our Platform, and/or our Services.We collect Personal Data directly when you submit it to us, as a Visitor, Contributor, or Customer, as well as indirectly, such as through the use of automated technologies or from third parties. To help keep our databases current and to provide you with the most relevant content and experiences, we may combine information provided by you with information from third-party sources, in accordance with applicable laws. For example, the size, industry, and other information about the company you work for (where you have provided company name) may be obtained from sources including professional networking sites and information service providers. We provide more information about how we collect Personal Data below.UserStudy uses your Personal Data for certain legitimate business purposes, including the following:to provide you access to and use of the Platform and Services, including registering as a Customer or a Contributor,to deliver  the Platform and Services to our Customersdeliver Recordings containing Contributor Personal Data to our Customers,to improve and enhance your experience with the Platform and Services, including the content and general administration of the Platform and Services,to retain records as may be required for tax, legal, and financial purposes,to understand how you access, use and interact with the Services in order to provide technical functionality, develop new products and services, and analyze your use of the Services,to communicate with you,to provide you with customer support in connection with your use of the Services,to detect fraud, illegal activities, or security breaches,to receive and make payments, andto provide information to regulatory bodies when legally required.In the sections below, we are more specific about the purposes for which we use each category of data. 

Researchers: We collect information from you when you use the applicable self-service digital UserStudy and customer experience measurement solution(s) (the “Platform”), including to create studies, contact us by email or other means (i.e. any other ticketing function) or otherwise interact with us on other properties that we operate. 

Study Participants: We collect information from you when you visit or participate in studies operated by us on the applicable digital UserStudy and customer experience measurement solution(s) (the “Platform”). We may also collect information about you from our customers who create studies or upload your data to such Platform(s) (“Study Creators”), including when you participate in studies operated by that Study Creator on the Platform. 

Personal Data Collected Indirectly: Tracking Data, IP Addresses and Device FingerprintsUserStudy tracks whether a Visitor lands on the UserStudy Sites from an external source (such as a link on another website or in an email), as well as IP addresses from which the site is accessed and information about the computing device (fingerprint) used to access the Sites. UserStudy uses this information to improve the Site, Platform, and Services, as well as to prevent fraud and secure information.

Information from Third Parties: UserStudy collects Personal Data and other data from third parties that provide us with lists of potential Customers and their contact information, if such potential Customers give permission to those third parties to share their information with us. UserStudy uses this information for its own marketing purposes.  We collect data when you communicate with usIf you communicate with us directly, we will collect any Personal Data contained in such How we store your data 

Security: We cannot guarantee, ensure or warrant the security of any information transmitted to the Company. All transmissions of information are done at the sender’s own risk. Once we are in possession of information, we will make reasonable efforts to ensure the security of the information within our systems.Your personal information and files are stored on UserStudy’s servers and the servers of companies we hire to provide services to us.UserStudy has adopted physical, technological, and administrative procedures designed to safeguard and secure the information we process. By using this Site, Platform or Services or by providing Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Site, Platform

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If you have questions, comments, or concerns about UserStudy or this Privacy Policy, please email us at: 

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