At UserStudy, your privacy is important to us. This Privacy Policy describes the personal data that UXR Labs, Inc , and group companies (collectively referred to as "the Company," “we," "our," and "us") processes. This Privacy Policy also explains how we process personal data and for what purposes.
How we collect and use your data How we collect Personal Data depends on how and why you use our Sites, our Platform, and/or our Services.We collect Personal Data directly when you submit it to us, as a Visitor, Contributor, or Customer, as well as indirectly, such as through the use of automated technologies or from third parties. To help keep our databases current and to provide you with the most relevant content and experiences, we may combine information provided by you with information from third-party sources, in accordance with applicable laws. For example, the size, industry, and other information about the company you work for (where you have provided company name) may be obtained from sources including professional networking sites and information service providers. We provide more information about how we collect Personal Data below.UserStudy uses your Personal Data for certain legitimate business purposes, including the following:to provide you access to and use of the Platform and Services, including registering as a Customer or a Contributor to deliver the Platform and Services to our Customers deliver Recordings containing Contributor Personal Data to our Customers,to improve and enhance your experience with the Platform and Services, including the content and general administration of the Platform and Services to retain records as may be required for tax, legal, and financial purposes,to understand how you access, use and interact with the Services in order to provide technical functionality, develop new products and services, and analyze your use of the Services,to communicate with you,to provide you with customer support in connection with your use of the Services,to detect fraud, illegal activities, or security breaches,to receive and make payments, and to provide information to regulatory bodies when legally required.In the sections below, we are more specific about the purposes for which we use each category of data.
Study: "Study" also referred to as "Tests" is done to take feedback on digital products i.e. Website, mobile apps, prototypes, where participants are involved to share their opinion and feedback on a product
Researchers: We collect information from you when you use the applicable self-service digital UserStudy and customer experience measurement solution(s) (the “Platform”), including to create studies, contact us by email or other means (i.e. any other ticketing function) or otherwise interact with us on other properties that we operate.
Study Participants: We collect information from you when you visit or participate in studies operated by us on the applicable digital UserStudy and customer experience measurement solution(s) (the “Platform”). We may also collect information about you from our customers who create studies or upload your data to such Platform(s) (“Study Creators”), including when you participate in studies operated by that Study Creator on the Platform.
Information from Third Parties:UserStudy collects Personal Data and other data from third parties that provide us with lists of potential Customers and their contact information, if such potential Customers give permission to those third parties to share their information with us. UserStudy uses this information for its own marketing purposes. We collect data when you communicate with us. If you communicate with us directly, we will collect any Personal Data contained in such How we store your data
Data Sharing Policy Your personal information may be shared with our processors. We will have in place an agreement with each of these processors which will restrict how they are able to process your personal information and require them to keep it secure. We will never sell your personal data.We may also share your personal information: (a) as required by law or legal process; (b) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements or other requests; (c) to investigate suspected violations of any terms or policies applicable to our products or the services provided by us or our third party providers or affiliates; (d) where we reasonably conclude that it is necessary for defending, exercising or establishing our legal rights; (e) to investigate alleged or actual fraud, misrepresentation or other misconduct; (f) in connection with a prospective sale, merger, change of control, bankruptcy or similar transaction; and (g) to other third parties with your express consent.
Storage We may only retain your personal information for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. By law, different retention periods apply to different types of records and data, however the longest we will normally hold any personal data is 7 years from the date of your last interaction with us.
Security: We cannot guarantee, ensure or warrant the security of any information transmitted to the Company. All transmissions of information are done at the sender’s own risk. Once we are in possession of information, we will make reasonable efforts to ensure the security of the information within our systems.Your personal information and files are stored on UserStudy’s servers and the servers of companies we hire to provide services to us.UserStudy has adopted physical, technological, and administrative procedures designed to safeguard and secure the information we process. By using this Site, Platform or Services or by providing Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Site, Platform
FAQs: Question: What are the reasons for storing face data: Answer: We are a user research company and we do video surveys to get the feedback on the app and websites, in order to understand the user experience. We have to store the face video data for 180 days, so that the client (product designer or developer) can recap the video and measure product experience Question: What is the length for which the videos are stored Answer: We store it for 180 days, after which the video data is deleted. We only retain user’s videos for 180 days for the purposes set out in this policy.
Question: Who has access to the face data? Answer: We do not share the face data from the video recording with anyone other than one client (per study), who sponsors this market research. The client or company that sponsors the market research wants to see the recap of these sessions which are captured in the video survey and hence only a limited access is given to a few people (min 1 user to max 10 users in client's team). We do have in place an agreement with each of these clients which restricts how they are able to process your personal information and require them to keep it secure. We will never sell your personal data to any other third party.
Question: Do we share the data with third parties? Answer: No, We don't share the raw data with third parties. The clients only have view access to the data using UserStudy’s SaaS platform. They can’t export the videos outside the platform. Clients can only access these videos till they are under the Non disclosure agreement.
Contact Us If you have questions, comments, or concerns about UserStudy or this Privacy Policy, please email us at: hello@userstudy.co
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